HOW TO ORDER

Dear customer, to successfully perform an online order and buy products, it is necessary to register. In case you are not a registered member, you can proceed to by clicking on the Sign Up option and then the Register button.

 

Instructions for online shopping:

  • Register
  • Choose the desired product, set the quantity and click on the button ADD TO CART
  • After the first ordered products, order is formed and it remains active until you finish the ordering process. Due to HIGH FREQUENCY of visits to our web site and online orders, all products in your cart are reserved for you for a period of 3 hours. In case the order is not closed within this time, some of the products from your cart may become unavailable and their quantity may be less than ordered. In case your cart contains currently unavailable products, it is necessary to delete them from the cart.
    Should the available quantity be less than the ordered one, you may:
  • Delete the products from your cart or
  • Accept the available product quantity
  • As soon as the wanted articles are available again, you will receive an e-mail notification.
  • You can stop the ordering process at any moment, and proceed with it after couple of days, because the active order will still be opened. At all times, you are able to see the current order state, as well as the total amount of the created order.
  • After selecting all the desired products, press the ORDER button within the Current order.
  • After creating the order, you will continue to 3 steps of Ordering process, where is possible to modify your data, or send the order as a GIFT. Also, you will be able to enter your name and note.
  • You can choose delivery and payment methods. Please check the accuracy of all entered data.
  • Your order will automatically be transfered to our customer service, and you will be contacted for data confirmation in due time.
    NOTE:
    If you are a registered user and you have already been ordering on our webiste, your data will be automaticaly saved.

You can place your order via phone number:

+381 21 2400 109 +381 21 2400 109 between 8:00 A.M. and 4:00 P.M. on working days;

+381 21 2400 110 +381 21 2400 110 between 8:00 A.M. and 4:00 P.M. on working days;

 

It is necessary that you know the exact code or name of the article, as well as the quantity you desire to order. Also, you should leave your complete data (name, last name, address and phone number), for your order to be adequately executed.

Select the desired product, add it to the cart by simply clicking ORDER button and start online shopping.

Each added product can easily be removed from the cart by clicking on the Remove product option.

Also, it is possible to change the desired quantity of each added product once it is in the cart.

Each product in the cart can be added to your WISH LIST.

Our Web site provides the possibility of sending your order as a gift and surprising your special someone.

How to send a gift?
After selecting all wanted articles, click on the button ORDER within your cart.

Within first step of ordering process chose the option I WANT TO SEND MY ORDER AS A GIFT FOR THE SPECIAL SOMEONE.

In case you already ordered from this account, this option will be available after clicking on the button CHANGE (MODIFY) within the first step. Afterwards, a field for data entering will open. It is necessary to enter name and last name, address and contact phone (for the purpose of delivery) of the person you are sending a gift to. Also, you will be able to enter your name and personal note.

Step 2, DELIVERY METHOD, entails selecting the method of deliviery. Next to the courier service, there is total amount.

Step 3, PAYMENT METHOD, option ONLINE SHOPPING (PAYING) WITH A PAYMENT CARD (option SEND AS A GIFT is possible solely for this payment method).

Order is finished by clicking on the ORDER button, where you will be able to see the total amount to be payed, delivery cost borne by buyer included.

The option SEND AS A GIFT is possible only for delivery address in Serbia!

Serbian orders

Payment can be made via one of these four methods:

  • Online payment with payment cards (safety of your transactions is guaranteed by Banca Intesa and ALLSECURE)
  • Account payment, payment made via m-banking or e-banking application on your mobile phone or computer.
  • Cash on delivery upon receiving the parcel from courier service
  • By invoice through the company account (for legal entities)

Option Send as a gift is possible with payment by online payment cards or e-banking.

 

International orders 

Payment can be made via one of these three methods:

  • Online payment with payment cards (safety of your transactions is guaranteed by Banca Intesa and ALLSECURE). Complete amount of the order is paid directly via payment card
  • Invoice - complete amount of the order is paid to our banking account. Upon completing the order, we will send the invoice and necessary payment instructions via e-mail. After the payment is registered on our bank account, we will ship the parcel
  • Cash on delivery, upon receiving the package from the courier service. Complete amount of the order (order + delivery cost) is paid in local currency directly to courier service, upon receiving the package. This option is valid solely for Montenegro and Bosnia and Herzegovina

Order delivery in Serbia

 

Delivery of goods you ordered is performed as soon as possible via following courier services:

  • D-Express courier service;
  • Post Express official courier service of Post of Serbia, which provides international parcel delivery;
  • AKS courier service.


Delivery of goods is performed in accordance with courier service regulations, and delivery costs depend on parcel weight and country of destination.

 

 

Courier services will deliver your order, based on their working hours, according to the following schedule:

  • Orders placed on workdays by noon, will be delivered the following work day;
  • Orders received on Fridays by noon, will be delivered on the first following Monday;
  • Orders received on workdays after noon, will be delivered in two workdays;
  • Orders received on Fridays after noon, will be delivered on the first following Tuesday;
  • The expected delivery time is 3-5 work days.

Order delivery out of Serbia

 

Delivery time for countries of the region (Croatia, Bosnia and Herzegovina, Macedonia) is 5 to 10 workdays.

Delivery time for Montenegro is 3 to 7 workdays.

Delivery time for European countries is 10 to 20 workdays.

Delivery time outside of Europe is 15 to 20 workdays.

 

Upon delivery of the parcel, some countries require further customs procedure, in accordance with regulations of country in question.

Transportation expenses in Serbia

 

Delivery fee calculation is based on the package weight and the courier service provider chosen.

Courier service delivery fee price list:

  • For packages weighing up to 0.5 kg, the delivery fee is 310 RSD;
  • For packages weighing from 0.5 kg do 1 kg, the delivery fee is 360 RSD;
  • For packages weighing from 1 kg do 2 kg, the delivery fee is 420 RSD;
  • For packages weighing from 2 kg do 5 kg, the delivery fee is 490 RSD;
  • For packages weighing from 5 kg do 10 kg, the delivery fee is 600 RSD;
  • For packages weighing from 10 kg do 20 kg, the delivery fee is 910 RSD;
  • For packages weighing from 20 kg do 30 kg, the delivery fee is 1.050 RSD;
  • For packages weighing from 30 kg do 50 kg, the delivery fee is 1.430 RSD;
  • Above 50kg, each additional kilogram is charged 30 RSD.

We offer free shipping for orders over 6.000 RSD.

 

Transportation expenses for international orders

 

Delivery cost for international orders is calculated based on parcel weight and zone the country of destination belongs to. Also, delivery costs are directly depending on the order value. It implies that in case the order value is higher, delivery costs are proportionally decreasing and can even be nullified.
In case your parcel weighs more than 20 kg, you shall be contacted by our customer service for the purpose of determining the precise delivery costs and delivery method. Delivery costs can be checked upon completing the order.

 

Delivery cost for Montenegro:

  • For parcels up to 20 kg, the shipping fee is 750 RSD.
  • For parcels weighing from 20.01 kg to 30 kg, the shipping fee is 1.490 RSD.

Upon delivery of the parcel, some countries require further customs procedure, in accordance with regulations of country in question.

Visit our shops in Novi Sad and find the complete range of products we offer.

Wholesale and company headquarters:
Cara Dusana 69, 21000 Novi Sad, Serbia

Retail:
Mise Dimitrijevica 1, 21000 Novi Sad, Serbia

We are at your disposal for all the necessary information and advice, including the possibility of learning about newest trends from the beauty industry.

In order to make it possible for all our buyers to acquire desired products we offer, Alexandar Cosmetics company had its distributive centers in all the bigger cities in Serbia and region. List of distributive centers can be found on the page DISTRIBUTORS.

It is possible to avoid paying for the cost of delivery by visiting our distributive center in your city, as well as contacting them in order to check availability of desired products.