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Dear customer, to successfully perform an online order and buy products, it is necessary to register. In case you are not a registered member, you can proceed to the link REGISTRATION.
Instructions for online shopping:
You can place your order via phone number +381 21 2100 888 between 8:00 A.M. and 4:00 P.M. on working days.
It is necessary that you know the exact code or name of the article, as well as the quantity you desire to order. Also, you should leave your complete data (name, last name, address and phone number), for your order to be adequately executed.
Select the desired product, add it to the cart by simply clicking ORDER button and start online shopping.
Each added product can easily be removed from the cart by clicking on the Remove product option.
Also, it is possible to change the desired quantity of each added product once it is in the cart.
Each product in the cart can be added to your WISH LIST.
Our Web site provides the possibility of sending your order as a gift and surprising your special someone.
How to send a gift?After selecting all wanted articles, click on the button ORDER within your cart.
Within first step of ordering process chose the option I WANT TO SEND MY ORDER AS A GIFT FOR THE SPECIAL SOMEONE.
In case you already ordered from this account, this option will be available after clicking on the button CHANGE (MODIFY) within the first step. Afterwards, a field for data entering will open. It is necessary to enter name and last name, address and contact phone (for the purpose of delivery) of the person you are sending a gift to. Also, you will be able to enter your name and personal note.
Step 2, PAYMENT METHOD, option ONLINE SHOPPING (PAYING) WITH A PAYMENT CARD (option SEND AS A GIFT is possible solely for this payment method).
Step 3, DELIVERY METHOD, entails selecting the courier service for delivery of goods. Next to the choice of courier service, there is total amount.
Order is finished by clicking on the ORDER button, where you will be able to see the total amount to be payed, delivery cost borne by buyer included.
The option SEND AS A GIFT is possible only for delivery address in Serbia!
Serbian orders:
Payment can be made via one of these three methods:
International orders:
Delivery of goods you ordered is performed as soon as possible via following courier services:
Order delivery and transportation expenses in Serbia
Courier services will deliver your order, based on their working hours, according to the following schedule:
Delivery fee calculation is based on the package weight and the courier service provider chosen.
D-EXPRESS courier service delivery fee price list:
POST EXPRESS courier service delivery fee price list:
The stated prices are with VAT included.
For payments upon reception and cashless (invoice) payments:
For online payments:
AKS courier service delivery fee price list:
Packages weighting more than 15kg are delivered either by D-EXPRESS or AKS courier service. The delivery fee is displayed in your order, after the courier service is chosen.
Order delivery and transportation expenses for international orders
Delivery cost for international orders is calculated based on parcel weight and zone the country of destination belongs to. Also, delivery costs are directly depending on the order value. It implies that in case the order value is higher, delivery costs are proportionally decreasing and can even be nullified.In case your parcel weighs more than 20kg, you shall be contacted by our customer service for the purpose of determining the precise delivery costs and delivery method. Delivery costs can be checked upon completing the order, within the third step SHIPPING METHOD.
Delivery time for countries of the region (Croatia, Bosnia and Herzegovina, Macedonia, Montenegro) is 5 to 10 workdays.
Delivery time for European countries is 10 to 20 workdays.
Delivery time outside of Europe is 15 to 20 workdays.
Upon delivery of the parcel, some countries require further customs procedure, in accordance with regulations of country in question.
If you are interested in ordering larger quantities of a certain item or wish to reserve your desired item, you have an option to book the item in the desired quantity.
The reservation can be completed with a click on the RESERVATION button (link), found under the stated price of each product on our webpage.
Enter the desired item quantity in the box appearing immediately afterwards and confirm your reservation by clicking the button RESERVE.
In the ADDITIONAL INFORMATION box, you can optionally enter some notes, in case you need to state some important information related to the reservation, such as: delivery date and time, delivery method etc.
After your reservation is received, you will be contacted by our sales department, who will direct you regarding all the details related to your reservation.
The reservation can also be modified - the quantity can be increased or decreased in two ways:
1. By clicking the RESERVATION button on the page where the reservation was initially made.2. On the RESERVATION page located in your account, where all current and previous reservations are stored.The reservation can be cancelled at any given time, through the RESERVATION page located in your account page.
After a successfully reserved product, you will receive a confirmation email.
Visit our shops in Novi Sad and find the complete range of products we offer.
Wholesale and company headquarters:Cara Dusana 69, 21000 Novi Sad, Serbia
Retail:Miše Dimitrijevića 1, 21000 Novi Sad, Srbija
We are at your disposal for all the necessary information and advice, including the possibility of learning about newest trends from the beauty industry.
In order to make it possible for all our buyers to acquire desired products we offer, Alexandar Cosmetics company had its distributive centers in all the bigger cities in Serbia and region. List of distributive centers can be found on the page DISTRIBUTORS.
It is possible to avoid paying for the cost of delivery by visiting our distributive center in your city, as well as contacting them in order to check availability of desired products.
