TERMS AND CONDITIONS OF ONLINE SHOPPING
The electronic product offer published on this site contains all the essential elements that are important for the consumer`s decision to purchase the products offered. Purchases on the www.alexandar-cosmetics.com website can be performed by individuals and legal entities. You can order the desired products from our site directly, adding them to the cart, or by phone and email.
We strive to describe all products as accurately as possible. Please note that product information may be incomplete, outdated and inaccurate due to their updating. We do not guarantee that all the pieces of information provided regarding the products and images are 100% accurate, complete, reliable and error-free.
We are committed to innovation and periodically upgrade our formulations. Thus the ingredients lists shown here may vary from the product packaging. For the most recent ingredient list, please refer to the packaging.
If the product you bought deviates from the data listed on the site, you can return it, in an unused condition with the complete documentation that came with it, within 14 days from the date of delivery of the product, and we will refund your money.
All product prices listed on the site are the prices at which you buy the product through our site at a given time and they include VAT. The total amount of your order, with the value of the rebate and delivery costs, is clearly stated in the cart, in the field "OVERVIEW OF THE ORDER". Upon completion of the order on the site, you will receive an email notification of order confirmation. This email contains the information you left when creating the order, as well as information on the ordered products and the total price. In case of price deviation, for any reason, Alexandar doo is obliged to inform the customer.
Enabled payment modalities
Payment for products on our online shop can be made in one of the following ways: by payment cards - VISA, Maestro, DinaCard, AMEX or MasterCard that support online payment. Payment by cards is realized in cooperation with AllSecure doo and Banca Intesa ad Belgrade, and is done in a secure and certified way through AllSecure Payment Gateway, by simply entering data from the payment card. After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for the delivery. The amount will be reserved on your card (account) and will not be available for another purpose.
The transaction will be completed and the amount deducted from your account only when the products are ready for transport and handed over to the courier service. In case that payment is not completed, or the amount is not deducted from the account within 14 days of accepting your order, that order will be cancelled and deleted. After the expiration of the 14-day period, the money reserved on your account will be released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them. Check with the bank that issued your card to see if your card supports online payments.
Data protection during payment
When entering payment card data, confidential pieces of information are transmitted via the public network in a protected (encrypted) form using SSL protocols, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card pieces of information are not available to the merchant at no point.
3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, which guarantees customers the security of their purchase. Customer payment card numbers are not stored on the merchant`s system, and the registration itself is protected by SSL data encryption.
PCI DSS Standards - AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system is certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data throughout the payment process: from the moment of entering data at the merchant`s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent data storing.
Refund in case of card payment
In case of refund to a customer who has previously paid by one of the payment cards, in part or in full, regardless of the reason for refund, this refund is made exclusively through the same VISA, Maestro, DinaCard, AMEX or MasterCard card which was used for the payment. This means that our bank will, at our request, return the funds to the cardholder`s account.
Statement on payment conversion for the territory of Serbia
All payments will be made in dinars (RSD). If paid by payment cards of foreign issuing banks, the dinar amount of the transaction will be converted into the settlement currency of the bank (EUR) according to the exchange rate of the National Bank of Serbia. When debiting your payment card, the already converted amount will be converted into your local currency, according to the exchange rate applied by the payment card operators.
Statement on the conversion of payments abroad
All payments will be made in euros (€). If the payment is made by payment cards of foreign issuing banks, the amount of the transaction will be converted into the local currency of the cardholder, according to the exchange rate of Visa / Mastercard.
Registration (tokenization) of card data
When the customer`s card data is TOKENIZED at his/her request or by the merchant`s decision (stored in a certified manner for later use), these data are stored on AllSecure PCI-DSS level 1 certified servers. Thus tokenized card data are transmitted in a completely secure and certified manner. Alexandar doo does not have an access to card number data and other sensitive data at any time, but receives a reference number (token) that only the company can use in accordance with the conditions agreed with the customer. The customer has the option of deregistering a previously registered card, as well as changing the details of a previously tokenized card.
Delivery of shipments
The products you order through our website can be delivered through courier services with which Alexandar doo cooperates. Delivery costs are borne by the customer and paid when picking up the shipment (in case of payment on delivery), via e-banking payment slip (for the payment by e-banking) or by payment card (in case of online payment). See more about payment methods on the page How to order.
For orders with a value of more than 8,000 RSD, delivery is free on the territory of the Republic of Serbia. By ordering products through our online shop, in case you choose the option "delivery by courier service", you give your consent to provide your data to the courier service, so that they can deliver the products in an adequate way.
Protecting the privacy and personal data of site users is of utmost importance to our company. All activities on the Internet related to the company Alexandar doo are in accordance with the regulations of the Republic of Serbia. Personal information is information that reveals your identity, such as your name, address, telephone number and email address. We collect only the necessary, basic data on customers/users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. When shopping online, we process the following types of personal information:
- name and surname;
- email address;
- address (street and number, postal code, city);
- telephone number;
- credit/debit card information (only in case of online card payments).
Alexandar doo is obliged to protect the privacy of all customers and users of the site www.alexandar-cosmetics.com. All data on users/customers are strictly kept and are available only to employees who need these data to perform the job and who have personal data processed in the job description, in order to fulfill the purpose for which the personal data were collected. All our employees are responsible for respecting the principles of privacy. The private information you submit to this site will only be used for the purposes for which you submitted them.
Apart from our employees, in order to provide certain services, we may share your information with third parties who provide services on our behalf (e.g. courier services, IT partners involved in website maintenance). In all these cases, our relationship with external partners and the manner of protection and use of personal data, we have provided with contracts in accordance with the Law. All information collected about you during online shopping are secure and we will not misuse or sell them on the market under any circumstances, which ensures completely safe and secure business and cooperation with Alexandar doo company.
Alexandar doo is obliged to protect your personal data from misuse by appropriate technical and organizational procedures. All our employees (and business partners) are responsible for respecting all principles of personal data protection. If you do not agree with this privacy statement, please do not use this website and do not leave any information. By continuing to purchase on our site, we will consider that you have fully read and understood the conditions under which we process your personal data, and that after reading and understanding, you have agreed upon their applying. As part of our business relationship, you are obliged to provide us only with the information we collect in order to meet certain legal obligations. The information that you provide us in order to create an order and on the basis of consent, you provide exclusively on a voluntary basis. Please note that without all the information we need to fulfill the purpose, we will not be able to start a business relationship with you and provide you with the agreed services. The company Alexandar doo takes all measures to ensure personal information as much as possible. All pieces of information are carefully protected from loss, destruction, alteration, forgery, manipulation and unauthorized access or use.